Refund policy
At HomeapplyUk, we want customers to have a clear and straightforward return experience.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To request a return, please contact us before sending an item back.
Return Requirements
To help us process your return, please provide:
- Order number
- Customer name
- Product name
- Reason for the return, where applicable
- Photographs if the product arrived damaged or incorrect
Products should be returned in reasonable condition and with their original packaging and accessories where applicable.
Refunds
Refunds are processed within 10 business days after inspection.
Refunds are issued to the original payment method used for the purchase.
Bank and payment-provider processing times may vary after we issue a refund.
Nothing in this policy limits any statutory rights you may have under applicable UK consumer law.
Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.
Please provide photographs of:
- The product
- The packaging
- Any visible damage
- Product labels or identifying information where applicable
We will review the issue and provide an appropriate resolution.
Product Condition
Customers should take reasonable care of products while they are in their possession.
For larger products such as sheds, storage products and lawn equipment, please contact us before arranging a return so that we can provide the appropriate return instructions.
Return Shipping
Where a return is requested because you have changed your mind, return shipping arrangements may depend on the applicable product and circumstances.
Where a product is faulty, damaged, incorrect or otherwise covered by applicable consumer protection law, we will handle the return in accordance with your statutory rights.
UK Consumer Rights
Nothing in this policy affects your statutory rights.
For online purchases, UK consumers generally have a statutory cancellation period for eligible goods. GOV.UK states that customers normally have 14 days from receiving goods to notify the seller that they want to cancel, followed by another 14 days to return them.
Our 30-day policy provides an additional return period, subject to the conditions of this policy and applicable law.
Contact
HomeapplyUk
Unit 5, Pinfold Rd
Thurmaston
Leicester LE4 8AS
United Kingdom
Phone: +44 116-260-0756
Email: support@homeapplyuk.shop