Refund & Return Policy

Last Updated: August 15, 2026

At HomeapplyUk, we want customers to have a clear
and straightforward return experience.

30-Day Return Policy

We offer a 30-day return policy from the date your order is
delivered.

To request a return, please contact us before sending an item
back.

Return Requirements

To help us process your return, please provide:

• Order number
• Customer name
• Product name
• Reason for the return, where applicable
• Photographs if the product arrived damaged or incorrect

Products should be returned in reasonable condition and with their
original packaging and accessories where applicable.

Refunds

Refunds are processed within 10 business days after
inspection.

Refunds are issued to the original payment method
used for the purchase.

Bank and payment-provider processing times may vary after we issue a
refund.

Nothing in this policy limits any statutory rights you may have under
applicable UK consumer law.

Damaged or Incorrect
Products

If your order arrives damaged, defective or incorrect, please contact
us as soon as reasonably possible.

Please provide photographs of:

• The product
• The packaging
• Any visible damage
• Product labels or identifying information where applicable

We will review the issue and provide an appropriate resolution.

Product Condition

Customers should take reasonable care of products while they are in
their possession.

For larger products such as sheds, storage products and lawn
equipment, please contact us before arranging a return so that we can
provide the appropriate return instructions.

Return Shipping

Where a return is requested because you have changed your mind,
return shipping arrangements may depend on the applicable product and
circumstances.

Where a product is faulty, damaged, incorrect or otherwise covered by
applicable consumer protection law, we will handle the return in
accordance with your statutory rights.

UK Consumer Rights

Nothing in this policy affects your statutory rights.

For online purchases, UK consumers generally have a statutory
cancellation period for eligible goods. GOV.UK states that customers
normally have 14 days from receiving goods to notify the seller that
they want to cancel, followed by another 14 days to return them. GOV.UK

Our 30-day policy provides an additional return
period, subject to the conditions of this policy and applicable
law.

Contact

HomeapplyUk
Unit 5, Pinfold Rd
Thurmaston
Leicester LE4 8AS
United Kingdom

Phone: +44 116-260-0756
Email: support@homeapplyuk.shop